How Are CIOs Failing Their Business Users?

CIOs are forgetting about their employee experience

Right now every CIO seems to be talking about the customer experience (CX). What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX) … Read more

What’s Preventing You From Becoming A Better CIO?

CIOs need to learn to listen to what their employees are trying to tell them

Hopefully we’d all like to become better CIOs. This is a great goal, the challenge that most of us are facing is that it just is not clear exactly what we need to do in order to make this happen. The good news is that researchers have been talking to the people that work for … Read more

In Order To Be A Good CIO, You’re Going To Have To Know How To Have A Good Conversation

More and more CIOs are finding themselves in charge of global IT departments. This is posing a unique problem for them: given the importance of information technology, how can they connect with the members of their IT department in order to determine what is really going on and what really needs to be done? It … Read more