How IT and Business Can Work Together To Benefit The Customer

IT and business need to work together

CIOs need to ask themselves why should the business and IT collaborate? Perhaps a better question is why wouldn’t they collaborate? We need to understand that business units like sales, marketing, and operations have direct interactions with customers that are enabled or empowered by technology — technology that’s typically managed and deployed by IT. CIOs … Read more

How CIOs Can Position The IT Department For Success

The CIO needs to guide the IT department to success

As the person with the CIO job, it’s your responsibility to make sure that the IT department is successful. In order to do that, you need to be able to lead the department in the right direction in order to realize the importance of information technology. What this means is that you have to plan, … Read more

How Are CIOs Failing Their Business Users?

CIOs are forgetting about their employee experience

Right now every CIO seems to be talking about the customer experience (CX). What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX) … Read more

How A CIO Can Make An Inherited IT Department Better

As CIOs, some jobs are tougher than others. One of the most demanding is when you find yourself taking on a troubled IT department. This isn’t a job for the faint of heart. Your job will be to repair damage and put things back in order so that the company can realize the importance of … Read more

What Does It Take To Be The CIO At Walmart?

Walmart is in the process of making changes, what will their CIO have to do?

There are a lot of high profile CIO jobs out there. However, one of the ones that has the most attention being directed towards it is being the CIO at the gigantic retailer Walmart. Think about it – there is a Walmart in just about every town and we all go to Walmart every so … Read more

How Can The Enterprise Holding’s CIO Help The Company To Evolve?

How can a CIO help a rental car company move into the future?

You would think that being a CIO at a rental car company would be a pretty straight forward job. I mean, if you understand the importance of information technology and can keep track of the employees and the cars then you are pretty much on top of your job. However, the way that we use … Read more

What Do CIOs Need To Know About Cyber Insurance?

The idea is simple but the devil lies in the details

When you are the CIO, you deal with things like servers, networks, firewalls and the like. You are not generally called on to deal with other business related issues such as insurance. However, with the rash of ransomware attacks and denial-of-service attacks that have been happening, CIOs are now being asked to help out when … Read more