2 thoughts on “When Giving IT Information, More Is Better”

  1. I totally agree Jim. Lack of quality information is endemic right across organizations – well that’s what I observe. It starts with the real basic stuff – how often do support staff see a problem ticket where it lacks basic information: who, what, why and when. Then there are the decisions that somehow don’t make themselves obvious through telepathy, then IT bares the brunt of the blame.

    Hey, I am not negative at all, but there is a gap that needs to be bridged. For me, it still comes down to the business/IT divide which means that IT folks are seen as the poorer cousin.

    But then again, we can’t take a victim mentality and always blame this situation too. As IT folks, we need to be more assertive in getting the required information and demonstrating the cost of it not materializing.

    • Simon: bingo! I’ve seen what you’ve seen over and over again. I’m not sure what the magic answer is, but I think that if we could find a way to reward the business and the IT folks together for achieving business goals, then this would go a long way to closing that gap. The trick is that IT is often a support organization so it get’s tricky to figure out just who in IT helped the business achieve their goals. I’m sure that this is solvable, I’m just not exactly sure how…!


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