As CIO, because of the importance of information technology, you need to get ready to deal with the disruptions that that arrival of even more mobile technology is going to create. The customers that your company serves are going to expect to be able to interact with the company using their mobile phones more and more. Will you be ready?
This Changes Everything
One of the biggest impacts that the arrival of new mobile technology is having is that how various groups communicate is being fundamentally altered. As the person in the CIO position you need to understand who wants to connect with who and find ways to make it happen.
As CIO you are being challenged to change the way that you think about how your IT department offers services to the rest of the company. Your goal has to be find ways to change how the IT department offers services in order to allow employees to both consume and take advantage of the IT services that the company offers.
What your customers are now expecting from you is to be able to get anywhere / anytime access to the company’s data. With this information the company is going to be able to move faster. The results will be seen in customer service, decision making, and the closing of sales.
It’s All About Security
Along with the incredible power that wireless access to company data comes a whole new set of security issues. As CIO you are going to have to realize that gone are the days in which the IT department could limit the devices that people used or the applications and services that they use on those devices.
More and more the departments in your company are going to be taking on `basic IT functions. This means that it is going to be the IT department’s responsibility to create and implement overall security policies. You are going to have to implement mobile initiatives that allow enable and support the objectives of the company.
One of the biggest security challenges that you will be facing is that the arrival of smartphones has the effect of extending the boundaries of the company. Applications may now run on servers that are controlled by vendors with no relationship with your company. This means that the IT department is going to be kept busy permitting and / or denying access to sensitive company information.
Can’t We All Just Get Along?
Managing all of those mobile devices can quickly become a headache for any IT department. What you need to realize as a CIO is that what used to be a relatively simple issue of managing mobile devices has now morphed into a much larger challenge of enterprise mobile management.
One of the biggest mobile management challenges that your IT department is going to be facing is trying to isolate and secure company applications and data from employees personal applications and data.
Additionally, just because company data is easy to access from any mobile device does not mean that you want your employees to be passing on company data outside of the company. That’s where mobile data-loss prevention tools come into play. These tools can enforce policies that prevent employees from transmitting company data outside of the organization.
What All Of This Means For You
Sorry, you can’t hide your head in the sand and just hope that the mobile revolution will go away. Instead, you are going to have to do your homework and understand what all of the changes that are happening in the mobile field are going to mean to your company.
The first thing that you need to understand is that the arrival of mobile devices will change not only how your company’s customers interact with the company, but also how the company’s employees interact with each other. Making so much information available via mobile devices means that security is going to become an even bigger issue. Finally, your company’s applications and data are going to have to learn to live with your employee’s personal applications and data.
The good news is that as the person with the CIO job, you will be able to find a way to get the company’s systems to live in this new mobile enabled world. The bad news is that it’s not going to be easy to do. You are going to have to change how your IT department interacts with its users and its data. Start making these changes today and you won’t get caught flat footed later on!
Question For You: Do you think that you should create a committee to help make mobile decisions for the company?
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What We’ll Be Talking About Next Time
It’s interesting to realize just how important the skill of negotiating is to CIOs. Sure, we all know about the importance of information technology , but when you think about it, we spend a great deal of our time negotiating no matter if it is with vendors, other departments, or even members of our IT team. Since we do so much of this, we should always be looking for ways to get better at it…