PayPal Outage Points To CIO Failure

The basic job of a CIO is to ensure that a company’s IT infrastructure operates smoothly and allows the company to conduct business. On Monday, August 3, 2009, PayPal’s CIO failed at this most basic of jobs. A quick check of PayPal’s senior management structure reveals that they don’t have a CIO position (which in … Read more

Citi Shows How NOT To Run An IT Department

The news is always filled with IT departments that are winning awards for being innovative, reducing costs, or saving the day. That’s why a recent article in the Wall Street Journal about how the Citi group’s IT department is blowing it was so interesting… The article was titled “Computer Glitch Slows Citi” (if you worked … Read more