How IT and Business Can Work Together To Benefit The Customer

IT and business need to work together

CIOs need to ask themselves why should the business and IT collaborate? Perhaps a better question is why wouldn’t they collaborate? We need to understand that business units like sales, marketing, and operations have direct interactions with customers that are enabled or empowered by technology — technology that’s typically managed and deployed by IT. CIOs … Read more

Questions You Need To Ask About Your Next CIO Job

Asking the correct questions is what you need to do get the right job

As CIOs we will eventually go looking for our next CIO job. When we do this, we need to be prepared to answer plenty of questions on various technology, business and personal topics. However, before any employment meeting ends, it’s always a good idea for you to toss a few probing questions back to the … Read more

How CIOs Can Position The IT Department For Success

The CIO needs to guide the IT department to success

As the person with the CIO job, it’s your responsibility to make sure that the IT department is successful. In order to do that, you need to be able to lead the department in the right direction in order to realize the importance of information technology. What this means is that you have to plan, … Read more

CIOs Struggle With The New Challenge Of Citizen Developers

CIOs have to deal with users who are creating software to solve business problems

As though CIOs didn’t already have enough to worry about with the importance of information technology, it now turns out that within their own company there may be a shadow IT department at work. What has happened is that there is a growing demand for software and this has given rise to pseudo-programmers who, though … Read more

Just Exactly What Should A CIO Do During Their First 100 Days?

CIOs need to go into their first 100 days on the job with a plan

Being a CIO is an exciting job. Starting a new CIO job can be both exciting and just a little bit daunting. When the person with the CIO job gets ready to start a new job, they need to make sure that they are going in with a clear plan. Hitting the ground running can … Read more

How Are CIOs Failing Their Business Users?

CIOs are forgetting about their employee experience

Right now every CIO seems to be talking about the customer experience (CX). What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX) … Read more

How A CIO Can Make An Inherited IT Department Better

As CIOs, some jobs are tougher than others. One of the most demanding is when you find yourself taking on a troubled IT department. This isn’t a job for the faint of heart. Your job will be to repair damage and put things back in order so that the company can realize the importance of … Read more

How Should CIOs Implement Robotic Process Automation?

The robots are coming, will the CIO be ready?

Guess what? A brand new technology is on the horizon and as the company’s CIO, you are going to be the person who is going to have to implement it. This new technology is called robotic process automation (RPA) and it allows average business users to configure software “robots” to automate what are called “swivel … Read more

How Can CIOs Prepare Their Workers For Tomorrow?

CIOs need to take steps to improve worker's digital literacy

As a CIO you are facing a number of different, difficult challenges. They are all important; however, one may be more important than all of the others: finding and keeping qualified technical people. The problem is that right now in the U.S. there are roughly 500,000 open IT positions. Just to make things even worse, … Read more

How Can CIOs Avoid Getting Locked Into One Vendor’s Cloud?

CIOs need to prepare to switch cloud providers from the start

As more and more CIOs move their company’s IT infrastructure into the cloud, the importance of the cloud is becoming more and more important. I’d like to be able to tell you that all of that work that you put into selecting the right cloud provider for your company is a “one and done” type … Read more